Privacy Policy - Hela Meter

Last updated: December 2024

HelaSoft ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Hela Meter electricity bill calculator application.

1. Information We Collect

1.1 Information You Provide

• Electricity Usage Data: Meter readings, consumption units, and billing periods you input for calculations
• Account Information: If you create an account, we may collect your name, email address, and preferences
• Feedback and Support: Information you provide when contacting us for support or feedback

1.2 Automatically Collected Information

• Usage Analytics: How you interact with the application, features used, and calculation history
• Device Information: Device type, operating system, browser type, and IP address
• Performance Data: Error logs and performance metrics to improve the application

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide accurate electricity bill calculations using CEB tariff rates
• Improvement: To analyze usage patterns and improve the application's functionality
• Support: To respond to your inquiries and provide technical support
• Communication: To send updates about tariff changes or application improvements (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

• Service Providers: With trusted third-party services that help us operate the application
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, or safety, or that of our users

4. Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. Calculation history may be stored for up to 24 months to improve service accuracy.

6. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from communications at any time
• Data Portability: Request a copy of your data in a portable format

7. Third-Party Services

Hela Meter may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before providing any information.

8. Children's Privacy

Hela Meter is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Sri Lanka. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

Compliance: This privacy policy is designed to comply with Sri Lankan privacy laws and international best practices including GDPR principles.